lt99 Privacy Policy —
Your Information Is Fully Protected

lt99 is a trusted online gaming and betting platform in Bangladesh. We believe that protecting your personal information is a fundamental responsibility. This privacy policy aims to clearly inform you of the purposes for which lt99 collects your information, how it is stored, and under what circumstances it may be shared with third parties.

1 What Information We Collect

When you create an account and use services on lt99, we may collect the following types of information:

1.1 — Information You Provide Directly

• Full name, email address, and mobile number.
• Date of birth — for age verification (this platform is for users aged 21+ only).
• Account password (stored as an encrypted hash — not readable in plain text).
• Payment transaction details — bKash, Nagad, or Rocket number and transaction reference.
• Identity verification documents (national ID card or passport details) where applicable.

1.2 — Automatically Collected Information

• IP address and device identification information.
• Browser type, operating system, and device language settings.
• Time of site visits, page navigation, and session duration.
• Referral source (which link you came from).
• Usage patterns collected through cookies and similar tracking technologies.

1.3 — Gaming Activity Information

• Deposit and withdrawal history.
• Game play history, bets, and rewards records.
• Bonus usage history and wagering activity.
• Records of messages and communications sent via live chat and email support.

2 Purpose of Information Collection

lt99 uses your information only for specific and legitimate purposes. We never process your information unnecessarily. The main purposes are as follows:

• Account Management: Registration, login verification, and maintaining account security.
• Service Delivery: Managing games, bonuses, payment processing, and customer support.
• Age Verification: Ensuring the platform is used only by those aged 21+.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Responsible Gaming: Providing gaming limit settings and self-exclusion features.
• Communication: Sending important site updates, transaction confirmations, and support responses.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Compliance: Meeting applicable legal and regulatory obligations.

3 Cookies & Tracking Technologies

The lt99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that make your visit smoother and more personalized.

3.1 — Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your language preferences and platform settings.
• Analytical Cookies: Used to understand which parts of the site are used most.

You can control or disable cookies from your browser settings. However, disabling certain essential cookies may limit some features of the platform.

4 Information Sharing & Disclosure

lt99 never sells, rents, or transfers your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

4.1 — Service Provider Partners

Only necessary information is shared with trusted partners such as payment processors (bKash, Nagad, Rocket), game technology providers, and IT infrastructure organizations. These partners are contractually bound to comply with our privacy standards.

4.2 — Legal Reasons

Information may be disclosed when required to comply with a valid order from a competent court or government authority. In such cases, only the information specified in the order is provided.

4.3 — Fraud Prevention

Information may be shared with relevant security organizations to help detect and prevent financial fraud, hacking, or other illegal activity.

5 Information Security

lt99 follows industry-standard technologies and processes to protect your information. Our security measures include:

• SSL/TLS Encryption: Every connection and data transfer on the site is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only a one-way cryptographic hash is stored.
• Access Control: Only authorized staff can access your information, and every access is logged.
• Regular Security Reviews: Regular audits and penetration testing are conducted to identify system vulnerabilities.
• Data Backup: Regular backups are maintained on secure, encrypted servers to prevent data loss.
• Fair Play Assurance: An independent verification process is followed to ensure game results are unbiased.

6 Data Retention Period

lt99 does not retain your personal information longer than necessary. The general policy is as follows:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records may be retained for a specified period after account closure in accordance with legal obligations.
• Customer support communication records are kept for a limited period for dispute resolution purposes.
• Once the retention period ends, information is securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

7.1 — Right of Access

You can find out at any time what information lt99 has collected about you and how it is being used.

7.2 — Right to Rectification

If your information is incorrect or incomplete, you can request a correction. We will update it as soon as possible.

7.3 — Right to Erasure

Where there is no legal obligation, you can request deletion of your personal information. Non-mandatory information is deleted after account closure.

7.4 — Right to Object

You can object to the processing of your information for specific purposes. The option to opt out of marketing communications is always available.

7.5 — Right to Data Portability

You can request to receive your information in a structured and readable format.

8 Protection of Children & Minors

lt99 is for users aged 21 and above only. We do not knowingly collect information from any child or minor. If we become aware that a minor has registered, their account will be closed immediately and all collected information will be securely deleted.

A request to parents and guardians: if you suspect a minor you know is using lt99, please notify our support team immediately.

9 Third-Party Sites & Services

lt99's payment services — bKash, Nagad, and Rocket — are independent organizations with their own privacy policies. If you use these services, those organizations' own terms will apply. lt99 is not responsible for their data practices.

Similarly, game technology providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) operate within their own software environments. However, these organizations may not use your information without our permission.

10 Policy Changes

lt99 may update this privacy policy from time to time. For significant changes, we will notify you by email or through the site. The "Last Updated" date shown at the top of the policy always indicates the most recently effective version.

If you continue using the site after a revised policy is published, you are considered to have accepted the new policy. If you do not agree to the new policy, you have the right to close your account.

11 Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team. We provide assistance in both Bengali and English.

• Instant support is available 24/7 via live chat.
• Detailed requests can be sent by email to: [email protected]